Welcome to our customer service page! Our desire is to make your sales experience as wonderful as it should be and to this end, all our packaging products get well and truly checked and double-checked before despatch. We make an absolute priority of your total satisfaction because we’re hoping your first purchase with us is the first of many.

If ever you have a question to ask, something to say, or even a reason to pick us up on our service standards, we’re only too willing to listen. Our customer service team is ready and waiting on sales@onlinepackagingshop.co.uk. Whatever your comment, query or suggestion, they’d love to hear from you. It’s what they live for.

Shipping & Delivery

When you order with Online Packaging Shop, we dispatch in the quickest most economical way we can. As well as Royal Mail we use a number of well known UK couriers.

Delivery Charges

UK mainland:

  • FREE delivery on orders over £125 NET of VAT
  • Orders under £125, a fixed charge of £11.75

Please note though, we cannot guarantee the speed of First Class delivery in this case. (See Delivery Timescales)

Offshore, Highlands and Islands:

Due to higher rates imposed by our carriers to beautifully remote and wonderfully inaccessible areas, we have to apply a minimum surcharge of £7.95 to deliveries to the following post code areas: AB13-14, AB21-56, FK19-21, GY, HS, IM, IV, JE, KA27-28, KW, PA20-78, PH2, PH9, PH15-50, PO30-41, TR21-25, ZE.

Occasionally we may need to increase this surcharge - if, for example, you order a larger product in a more remote area. We’ll do our absolute best to keep your costs to a minimum though, and in the event it applies to your order, our customer service team will get in touch so that you can discuss whether you want to go ahead or cancel. Be assured we’ll try everything we can to satisfy your order successfully and economically for you.

Dispatch Notification

As soon as your order is dispatched, we will email you a tracking number, allowing you to track the progress of your order. Please make sure someone is around to receive and sign for the delivery.

Delivery Timescales

Orders received by 14.00 will be dispatched same day. That applies to the UK mainland, and to orders placed Monday to Friday. The only exception is if items are not in stock, and if this is the case we’ll let you know immediately. We’re well stocked up on all standard products though, so you should be fine.

Please bear in mind that we have no control over the speed of delivery with Royal Mail. We’ll always send First Class, Recorded Delivery using their Signed For service and you should usually have delivery within 2 or 3 days.

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Privacy & Security

Some sites play fast and loose with customer information. Not us. We will only ever ask you for essential information to help identify you onsite and to give you the best service we can. Be assured that whatever you tell us, we’ll keep it to ourselves and not abuse your trust with spam or handing it over to third parties. We’re absolutely committed to protecting your privacy and security. You can amend your account details at any time via ‘MY ACCOUNT’ (see below).

For further reassurance and details, please have a read of our privacy policy. This sets out how we uses and protect any information that you give when you use our website.

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Returns & Replacements

We expect you to be delighted each and every time you shop with us. But now and then there may be a reason you decide to return an item. You can do this for any reason with 7 working days, starting the day after delivery. That’s your legal right in any case under the UK’s Distance Selling Regulations.

For advice on any other returns and replacements, make your way to our full returns policy.

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Ordering

Online Packaging Shop is, as you’d imagine, a shop that sells packaging (and other supplies) online. We don’t have a trade counter, everything we do is entirely online. It’s all about our Aladdin’s cave of a warehouse, from which you can order online and enjoy all the great prices and quantities advertised on www.onlinepackagingshop.co.uk.

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Creating an Account - registration and access to ‘MY ACCOUNT’

The first time you login to online packaging shop you’ll need to create an account, simply by entering your first and last name, followed by an email address and password. Once you’ve registered in this way you’ll have access to ‘MY ACCOUNT’ which is a screen that shows your contact information, billing address and shipping address, all of which you can edit.

From ‘MY ACCOUNT’ you can also create product reviews, add a wish list and manage a number of other personalised options and applications, including subscribing to our newsletter.

‘MY ACCOUNT’ also has a left hand column listing all the options open to you. Why not have a click through these just to see what’s on offer. To return to the initial screen, click the first option ‘MY ACCOUNT’.

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Payment, Pricing & Promotions

You can pay using most major credit cards, or using PayPal if you prefer. Our online prices are only valid for online purchases.

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Viewing Orders

To view your orders, current and completed, first login using the account details you created when you registered with us (email and password) and you’ll arrive at ‘MY ACCOUNT’. Look at the column on the left of the screen and click ‘My Orders’.

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Updating Account Information

To update your account information, you’ll need to login with the email and password you gave us at registration. This will take you to ‘MY ACCOUNT’ which displays the current information you’ve given us, and allows you to change, delete or add details by just clicking ‘Edit’ in each area.