Welcome to our customer service page! Our desire is to make your sales experience as wonderful as it should be and to this end, all our packaging products get well and truly checked and double-checked before despatch. We make an absolute priority of your total satisfaction because we’re hoping your first purchase with us is the first of many.

If ever you have a question to ask, something to say, or even a reason to pick us up on our service standards, we’re only too willing to listen. Our customer service team is ready and waiting on sales@onlinepackagingshop.co.uk. Whatever your comment, query or suggestion, they’d love to hear from you. It’s what they live for.

Shipping & Delivery

We are pleased to offer FREE delivery (UK mainland) on orders over £125 NET of VAT, with a fixed charge of just £11.75 for deliveries under £125. As well as Royal Mail we use a number of well known UK couriers.

If you need additional shipping information, take a look at our delivery schedule. For further information please read our delivery schedule.

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Privacy & Security

Some sites play fast and loose with customer information. Not us. We will only ever ask you for essential information to help identify you onsite and to give you the best service we can. Be assured that whatever you tell us, we’ll keep it to ourselves and not abuse your trust with spam or handing it over to third parties. We’re absolutely committed to protecting your privacy and security. You can amend your account details at any time via ‘My Dashboard’ (see below).

For further reassurance and details, please have a read of our privacy policy. This sets out how we uses and protect any information that you give when you use our website.

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Returns & Replacements

We expect you to be delighted each and every time you shop with us. But now and then there may be a reason you decide to return an item. You can do this for any reason with 7 working days, starting the day after delivery. That’s your legal right in any case under the UK’s Distance Selling Regulations.

For advice on any other returns and replacements, make your way to our full returns policy.

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Ordering

Online Packaging Shop is, as you’d imagine, a shop that sells packaging (and other supplies) online. We don’t have a trade counter, everything we do is entirely online. It’s all about our Aladdin’s cave of a warehouse, from which you can order online and enjoy all the great prices and quantities advertised on www.onlinepackagingshop.co.uk.

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Creating an Account - registration and access to ‘My Dashboard’

The first time you login to online packaging shop you’ll need to create an account, simply by entering your first and last name, followed by an email address and password. Once you’ve registered in this way you’ll have access to ‘My Dashboard’ which is a screen that shows your contact information, billing address and shipping address, all of which you can edit.

From ‘My Dashboard’ you can also create product reviews, add a wish list and manage a number of other personalised options and applications, including subscribing to our newsletter for monthly discounts and special offers.

‘My Dashboard’ also has a left hand column listing all the options open to you. Why not have a click through these just to see what’s on offer. To return to the initial screen, click the first option ‘Account Dashboard’.

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Payment, Pricing & Promotions

You can pay using most major credit cards, or using PayPal if you prefer. Our online prices are only valid for online purchases - we only sell online - and when we apply discounts, promotions and special offers they’ll be advertised first in the monthly newsletter. You can subscribe to this when you register, or by logging in and checking the box.

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Viewing Orders

To view your orders, current and completed, first login using the account details you created when you registered with us (email and password) and you’ll arrive at ‘My Dashboard’. Look at the column on the left of the screen and click ‘My Orders’.

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Updating Account Information

To update your account information, you’ll need to login with the email and password you gave us at registration. This will take you to ‘My Dashboard’ which displays the current information you’ve given us, and allows you to change, delete or add details by just clicking ‘Edit’ in each area.