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If you have a question about shopping online at OnlinePackagingShop.co.uk, you may be able to find an answer below.
Here are some of our customers most frequently asked questions.
If your question is not answered below or for general enquiries/feedback regarding OnlinePackagingShop.co.uk, please click here to contact us.
Orders & Delivery
Do you have a trade counter facility?
Christmas Deliveries?
How do I know if my order has been received?
Can I add to an existing order?
When will my order be delivered?
Do I have to be there to sign for delivery?
Can I return a product, exchange it or get a refund?
Can I place an order from overseas?
Where do you deliver?
Are receipts sent with deliveries?
Shopping online at OnlinePackagingShop.co.uk
Are my details secure?
How can I pay for my purchases?
What should I do if my credit/debit card was refused when placing an order?
How can I view and update my account details?
Will this site work on my browser?
General company information
Where can I get office details and opening hours?
Do you have a trade counter facility?
We are an Online Packaging Shop only, we do not have a trade counter available.
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How do I know if my order has been received?
When we receive your order, an Order Acknowledgement screen will be generated, issuing an order reference number. Please print out this page for future reference. You'll also receive an email confirming that we have received your order details.
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Christmas Deliveries?
We shall be closed from Friday 23 December until Monday 2 January inclusive.
From the shopping cart point of view, this means that the last day for despatch to guarantee delivery before Christmas will be Wednesday 21 December (the 22nd will be cutting it too fine).
The cut off time for orders will be mid-day on 21 December. Despatches will resume again on Tuesday 3 January 2012. All orders or back orders not despatched by 21 December will be cancelled and the customers refunded.
Orders placed between 22 December and 2 January will not be despatched until 3 January.
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Can I add to an existing order?
You can add items to your order until you confirm your payment details and complete the order. Once the order is confirmed, you can't add items to the same order. If you would like to order additional items, please place a new order.
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When will my order be delivered?
See delivery information for more details. Please note that if your order is made up of a combination of items, deliveries may be made separately.
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Do I have to be there to sign for delivery?
Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you cant be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc. please see our terms & conditions page.
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Can I return a product, exchange it or get a refund?
We want you to be totally satisfied with every purchase you make from OnlinePackagingShop.co.uk. If for any reason, you are not completely happy with your purchase, please see our terms & conditions page.
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Can I place an order from overseas?
No. We only deliver to the Mainland United Kingdom.
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Where do you deliver?
We deliver to the UK.
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Are receipts sent with deliveries?
Yes, we do send you a receipt with your items. You will need this in case you wish to return goods.
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Are my details secure?
Shopping on OnlinePackagingShop.co.uk is as secure as shopping in any store. Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, OnlinePackagingShop.co.uk will never ask for your full username, password or credit card details via email, pop-ups, or for any purpose other than registering or placing an order on OnlinePackagingShop.co.uk. See our terms & conditions page for more details on how to make your online shopping secure.
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How can I pay for my purchases?
You can pay for your purchases online using most major credit or debit cards, including Mastercard, Visa Credit Card, Visa Debit Card, Visa Electron, Maestro, & PayPal.
Your credit card details will be encrypted to help keep them secure. Please note that in the interest of security, OnlinePackagingShop.co.uk will never ask for your full username, password or credit card details via emails, pop-ups, or for any purpose other than registering or placing an order on OnlinePackagingShop.co.uk. See our terms & conditions page for more details on how to make your online shopping secure.
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What should I do if my credit/debit card was refused while placing an order?
If your credit or debit card was refused while placing an order on OnlinePackagingShop.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.
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How can I view and update my account details?
Once you've made your first purchase with OnlinePackagingShop.co.uk we will create an account for you and email you your login details. You can log in to your account at any time to view and update the personal details you have saved. Please Log in here .
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Will this site work on my browser?
You should be able to access this website using any browser but the user experience provided may be of a better standard if using one of the following browser versions:
PC users:
- Internet Explorer version 5.5 or later
- Firefox 1.5 or later
MAC users:
- Firefox 1.5 or later
- Safari 3 or later
You may download the latest browser versions of Internet Explorer from:
Internet Explorer 7
www.microsoft.com
(OnlinePackagingShop.co.uk is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Firefox from:
www.getfirefox.com
(OnlinePackagingShop.co.uk is not responsible for the content of external websites. This link will open a new window.)
You may download the latest browser version of Safari from:
www.apple.com/safari/download/
(OnlinePackagingShop.co.uk is not responsible for the content of external websites. This link will open a new window.)
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Where can I get office details and opening hours?
For office hours and addresses, please visit our Contact Page.
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Contact us
If you can't find the information you're looking for on this page or any of our other customer services pages, please contact us by email. In order to get the quickest answer possible, please use the appropriate contact details below.
For general enquiries or feedback about our website or an order that you have already placed:
Use this link to Email customer services
Write to us at Online Packaging Shop, Unit 1 Mill Road, Portslade, BN41 1PF, United Kingdom.
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Online Packaging Shop takes online shopping security very seriously. We work with only the leading ecommerce technologies (SagePay & PayPal) for processing your credit & debit card information securely and our website site is accredited by, SafeBuy and ShopSafe. |
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sales@onlinepackagingshop.co.uk